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Support

Contact SwapMyFile support.

Use the support inbox for converter problems, missing formats, account questions, billing issues, privacy requests, and abuse reports.

Email supportRead privacy policy

Support email

The primary support address is [email protected].

  • - For conversion issues, include the converter page and what output you expected.
  • - For account or billing questions, write from the email address attached to the account.
  • - For privacy or deletion questions, include enough detail to identify the affected account or job.

Before sending files

Most issues can be investigated from the converter name, file type, browser, and visible error message.

  • - Do not email sensitive source files by default.
  • - Share a small non-sensitive reproduction file only when it is necessary.
  • - Remove personal data from screenshots before attaching them.

Abuse and policy reports

Report suspicious use, illegal content, impersonation, or abuse concerns through the same support inbox.

  • - Use a clear subject line such as Abuse report or Privacy request.
  • - Include the relevant URL, job identifier, or account email if available.
  • - Reports that involve user safety or legal risk are handled before general feature requests.