Failed conversions
A conversion can fail when the file is damaged, too large, mislabeled, encrypted, or outside the route's supported scope.
- - Check that the file opens locally before uploading it again.
- - Confirm that the file extension matches the actual file type.
- - For documents and spreadsheets, simplify protected or heavily formatted files before retrying.
Accounts, credits, and billing
Basic conversion is separate from account-only features such as batch work, media credits, and subscription management.
- - Sign in when you need account history, batch conversion, or media credits.
- - Audio and video conversions can spend credits because they require heavier processing.
- - Billing questions should be sent from the email address used for the account.
